Refund policy

Cancellation Policy

You can cancel your order for a refund any time before it is dispatched. If it has already shipped, wait until it arrives and then submit a return request.

Returns & Exchanges

Products in new condition may be returned or exchanged within 30 days of delivery.

For orders placed from November 15, 2026 through January 15, 2027, you have 60 days to return your purchase.

  1. To begin a return or exchange, reach out to our Customer Service team at Support@AdoNow.shop.
  2. After your request is authorized, carefully place the item(s) in their original packaging.
  3. Send the package using the return label included with your order. There is no charge for returns.
  4. We will process your return within 5 business days of receiving the package.

Return Conditions

To qualify for a return, items must be unused and in their original packaging, with proof of purchase included. Do not return your purchase to the manufacturer.

Return Charges

Returns are free of charge, and we do not charge restocking fees.

Refunds

Once approved, your refund will be sent to your original payment method within 5 business days after we receive your return.

Delayed or Missing Refunds

If your refund has not appeared:

  • Review your bank account.
  • Ask your credit card company about processing times, which can vary.
  • If the refund is still missing, get in touch with your bank.

For additional help, email Support@AdoNow.shop.

Sale Items

Regular-priced and sale items may be returned for a refund, provided they satisfy the return conditions stated above.

Exchanges

Defective or damaged products may be exchanged. Please contact us at Support@AdoNow.shop to request an exchange. Delivery timelines for replacement items can differ based on your location.

Return Address

All returns require authorization. If your request is approved, we will provide the return shipping address. We cannot process returns sent without authorization.

Email: Support@AdoNow.shop