FAQs

Every AdoNow order ships free, with no handling fees. We specialize in Pendant Light, Chandelier. Shipping is always complimentary!

Which payment methods can I use? ▼

Payments are securely processed through Shopify Payments. Your payment information is encrypted and safeguarded to make checkout smooth and secure.

How do I use a promotional code? ▼

Add your promo code to the "Discount Code" field during checkout. Be sure it has been applied before placing your order, since codes can't be added afterward.

Can I check the status of my order? ▼

Absolutely! After your order has shipped, we'll email you a tracking number so you can monitor its progress through delivery. Track Your Order

How do I contact AdoNow about my order? ▼

Our customer care team is ready to assist. Email us at Support@AdoNow.shop. We generally respond within one business day. Include your order number so we can help you more quickly.

How do I request an order change or cancellation? ▼

For changes or cancellations, please email Support@AdoNow.shop. We'll make every effort to help, though an order may no longer be cancellable after it ships. Visit our Refund and Return Policy for more information.

What can I do if my order hasn't been delivered? ▼

Orders generally arrive within 3-4 business days of dispatch. For a late delivery, review the carrier's tracking information and check that your address is correct. If the problem continues, reach out to our support team for help.

How long does a refund take after I return an item? ▼

After we receive and approve your return, we'll issue the refund to your original payment method within 5 business days.

How can I find the assembly instructions? ▼

You'll find assembly instructions included with your product. For further assistance, email us at Support@AdoNow.shop and we'll send digital instructions for your specific item.

Providing excellent customer care and an easy shopping experience is important to us at AdoNow. If you have questions or need assistance, please get in touch. Enjoy shopping!